Refund policy

RETURN & REFUND POLICY

Last Updated: August 31, 2026

At Realbikesdeal, customer satisfaction is important to us. We want you to feel confident when placing an order. This Return & Refund Policy explains the conditions and procedures for requesting a return, exchange, refund, or reporting an issue with an order.

1. Return Period

You may request a return within 30 days of receiving your order.

To qualify for a return:

The item must be returned in substantially the same condition in which it was received.
The item should be unused, unworn, and free from damage caused after delivery.
All original components, accessories, manuals, and included parts should be returned with the product.
The item should be returned in its original packaging whenever reasonably possible.
Proof of purchase or an order number may be required.

Please contact us before sending an item back. Returns sent without prior authorization may experience processing delays.

2. How to Request a Return

To begin a return, contact:

Email: sale@realbikesdeal.su
Phone: +1 863-535-5091

Please provide your order number, the item you wish to return, and a brief explanation of the reason for your request.

If your return is approved, we will provide return instructions and, where applicable, the appropriate return address.

Do not send a return to our business address unless our customer service team specifically instructs you to do so.

3. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as possible after delivery.

If your order arrives damaged, defective, incomplete, or different from what you ordered, contact us promptly at sale@realbikesdeal.su.

Please include:

Your order number
A description of the problem
Clear photographs of the item and packaging, when appropriate

We will review the issue and determine the appropriate solution, which may include replacement, repair, exchange, or refund depending on the circumstances.

4. Return Shipping Costs

If a return is required because we sent an incorrect item or the product arrived damaged or defective, Realbikesdeal will cover reasonable return shipping costs when the return has been authorized by us.

For returns made because of a change of mind, an accidental order, or another reason unrelated to an error or defect, the customer is generally responsible for return shipping costs.

Original shipping charges are generally non-refundable unless required by law or the return resulted from an error on our part.

5. Refunds

Once we receive and inspect your approved return, we will notify you regarding the status of your refund.

If approved, the refund will be issued to the original payment method used for the purchase.

Please allow approximately 5–10 business days after the refund is issued for it to appear in your account. Processing times can vary depending on your bank, card issuer, or payment provider.

6. Exchanges

If you would like to exchange an eligible product, please contact us first.

Exchange availability depends on current inventory. If the requested replacement is unavailable, we may offer an alternative product or refund where appropriate.

7. Order Cancellations

If you need to cancel or modify an order, contact us as soon as possible.

We will make reasonable efforts to accommodate your request. However, once an order has entered processing or has been shipped, we may be unable to cancel it. In that situation, you may request an eligible return after receiving the order.

8. Non-Returnable Items

Certain products may not qualify for return, including:

Gift cards
Personalized or custom-made products
Items damaged through misuse, improper installation, neglect, or unauthorized modification
Items returned with missing essential components
Products identified as final sale or non-returnable before purchase, where permitted by applicable law

These restrictions do not limit any rights you may have for products that arrive defective, damaged, or incorrectly supplied.

9. Refused or Undeliverable Packages

Customers are responsible for providing complete and accurate shipping information.

If an order is returned because of an incorrect or incomplete address, refusal of delivery, or another delivery issue attributable to the customer, additional shipping charges may apply before the order can be resent.

If a refund is requested instead, applicable shipping or carrier charges may be deducted where permitted by law.

10. Late or Missing Refunds

If you have received confirmation that your refund was processed but have not yet received the funds, first check with your bank or payment provider.

Financial institutions may require additional processing time before a refund appears.

If the expected processing period has passed, contact us at sale@realbikesdeal.su, and we will assist you.

11. Consumer Rights

Nothing in this policy is intended to exclude or restrict consumer rights that cannot legally be waived under applicable federal, state, or local law.

Where applicable law provides greater protections than this policy, those legal protections will apply.

12. Contact Realbikesdeal

For questions regarding returns, refunds, exchanges, damaged orders, or this policy, please contact us:

Realbikesdeal
6008 Hillside Heights Dr
Lakeland, FL 33812
United States